Fix payment issues on your account

If you lot try to purchase something on Google Play only your payment is declined or won't process, endeavour the steps below.

Troubleshoot Payment and Guild Problems

If you've bought something and so have a problem with or question well-nigh it, run into problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you lot have a red alert, enter your payment data and look for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'due south a problem with one payment method you tin endeavour paying with a different one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go dorsum to the item you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit carte du jour errors

There may be a problem with your credit or debit card if you meet one of the following error messages:

  • "Unable to process payment: low carte balance"
  • "Unable to complete transaction. Please use another class of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Correct this card info or try some other card"

To ready these errors, attempt the following steps:

Make sure your menu & address information is upwards to appointment

Expired credit cards or one-time billing addresses are a mutual reason for payments non to work properly. To update this data apply Google Payments:

Remove or update expired cards

Expired cards crusade payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. Cheque the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit bill of fare is registered to a different accost that tin can crusade the payment to exist declined. Bank check the zip lawmaking matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to utilize for the buy.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your menu.
  5. If needed, update the address.

So, endeavour your purchase once more.

Submit any extra information that is requested

If the error bulletin is followed by instructions for submitting additional information to Google, please submit it. We volition not be able to process the transaction on your business relationship without this data.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you lot have plenty to complete the purchase.

Contact your depository financial institution or menu issuer

Your carte du jour may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to enquire nigh the transaction and see if they know the reason for the decline.

Gear up errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you run into "Your payment was declined due to an issue with your business relationship"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more information to protect your account against fraud.
  • Nosotros need a trivial more information to comply with European union law (Customers from European Wedlock member states simply).

To help fix these issues:

  1. Go to the payments center.
  2. Have action on whatsoever errors or requests in the payments center.
    • You might need to verify your identity earlier you can buy anything through your Google Account.
  3. Brand sure your proper name, address, and payment data are upward to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If y'all're having trouble paying through directly carrier billing, endeavour the following:

  • Brand certain you're connected to your carrier network, directly or by wi-fi.
  • Make certain you've added straight carrier billing every bit a payment method.
  • Make sure yous're using the local currency.

If you even so take problems, contact your mobile phone service provider for assist.

If you can't add together a payment method or have a problem with a dissimilar payment method

If you're having a problem with a unlike payment method, go to Google Payments to fix the outcome.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Expect for whatsoever notifications or requests for data & provide anything that'due south asked for.
  3. Check that your address is upwards to date.
  4. Check that the payment methods listed are the ones yous want to use.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. Y'all must verify the card earlier yous tin can use information technology once more:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenAccuse menu.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method over again:

  1. Confirm which menu yous desire to verify.
  2. Bank check how long agone you tried to verify your card.
    • If less than ii days: Look up to 2 days.
    • If more than 2 days: Bank check your carte statement. Yous should find a temporary accuse from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Menu is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the purchase again with a different card.

If the carte you want to use isn't listed, follow the on-screen instructions to add together a new card.

If you use dual SIM card devices

Check if the right SIM card is in slot i and remove any SIM carte du jour from slot two.

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